Limited Lifetime Warranty

(October 2021)

Enjoy Automatic Registration upon the date of your shipment.

The Ez Creeper Company Inc. warrants the Ez Creeper mechanical and hydraulic components for a maximum of 5 years against manufacturing and material defects. [*12 months for commercial/industrial or institutional customers]. We will issue a one-for-one credit of all components deemed defective due to manufacturing and or material defects. Any liability will not exceed the purchase price of the product.

The Ez Creeper Company Inc. will not issue credit for customer abuse or misuse or having our Ez Creeper crushed by heavy vehicles.

Merchandise shall be deemed defective by letter or email authorization from The Ez Creeper Company Inc. after inspection by The Ez Creeper Company Inc. Defective items shall be returned and shipped with all shipping/freight pre-paid by the customer.

OUR RETURN POLICY

If you are not satisfied with your purchase, we will give you an exchange or refund but you must email us in advance for a Return Authorization at office@ezcreeper.com.

To return a product, email our customer service department at office@ezcreeper.com, and one of our agents will supply you with shipping instructions.

Simply return the product within 14 days in its original condition and packaging (including all manuals & accessories) along
with the original receipt.

There will be a charge for missing packaging, accessories, or manuals. Services such as installation and delivery are not refundable if the service has been performed or the product has been delivered.

Returns and/or exchanges require your name, address, phone number. Returns with the original receipt will be made to the original method of payment. Credit card purchases will be refunded to the original credit card. Terms and conditions are subject to change without notice.

Our Privacy Policy

At The Ez Creeper Company Inc. we know how important it is to protect your personal information. When shopping with us online or in person we want to make every customer experience safe and secure. In keeping with that goal, we have developed this Privacy Policy to explain our practices for the collection, use, and disclosure of your personal information.

1. WHAT INFORMATION DOES THE Ez CREEPER COMPANY COLLECT?

At The Ez Creeper Company, we collect two types of information: personal information and non-personal information. The types of information we collect depend on the nature of your interaction with us.

Personal information

Personal information is information that can identify an individual or information about an identifiable individual. We may collect personal information such as:

• your contact information – e.g., name, postal address, telephone number, and email address;
• your personal preferences – e.g., product wish lists, language preferences, and marketing consent; and
• your transaction information – e.g., products purchased, method of payment, amount paid, and credit or debit card number.

Non-personal information

Non-personal information does not identify you as an individual. For example:

• we may ask you for your postal code to assist us with planning our flyer distribution;
• we may collect certain non-personal data when you visit our Web Sites, such as the type of browser you are using or the referring URL; or
• we may collect and summarize customer information in a non-personal, aggregate format for statistical and research purposes. We may, for example, summarize our data to determine that a certain percentage of contest entrants are male, aged 18 to 25.

All references to “Web Site” in this Privacy Policy mean www.EzCreeper.com.

You may choose not to provide us with your personal information. However, if you make this choice we may not be able to provide you with the product, service, or information that you requested.

2. HOW IS YOUR PERSONAL INFORMATION USED?

The Ez Creeper Company  may use your personal information for a number of different business purposes, for example to:

• fulfill your specific requests for products, services or information;
• provide customer support to assist you with your questions or complaints;
• conduct surveys in order to improve our services;
• measure and improve the effectiveness of our Web Site or our marketing endeavours;
• detect and protect against fraud and error;
• track and analyze your purchases and preferences to better understand your product and service needs and eligibility;
• tailor our online content or in-store offerings based on your preferences;
• if you ask us, to offer and promote additional products and services we offer; and
• for other purposes as described in this Privacy Policy.

Purchase Follow-Up and Surveys

Following a purchase we may send you a follow-up letter to thank you for your business, or we may contact you to ensure that you are completely satisfied with the delivery, setup, or installation of your new product.

We may use contact information collected in-store, online, or via our call centres to conduct occasional surveys and other customer research. These surveys are entirely voluntary and you may easily decline to participate.

Our Web Site

Our Web Site can be browsed anonymously. However, to engage in certain special features or functions of our Web Site, or to order products and services from our Web Site, you may be asked to provide certain personal information, such as your name, email address, postal address, telephone number, or credit card information. We use this information to create your account, contact and correspond with you about your order, respond to your inquiries, and monitor functions of our Web Site that you choose to use, such as online forums.

Sign-Up for Newsletters or Updates

The Ez Creeper Company may also offer a newsletters and promotional communication. Should you choose to enrol we will collect your contact information, such as name and email address. This information will only be used to send you the newsletter and promotional announcements that you have requested. You may “unsubscribe” at any time by using the unsubscribe link included in the footer of the newsletter or by using the unsubscribe link included below under the heading “Unsubscribe”. Our subscriber list is never sold or rented to other parties.

Participate in a Contest or Promotion

From time to time, we may run contests or promotions. If you participate, you may be asked for contact information as well as additional optional survey information (for example, product preferences). Personal information from contest entries will be used only to administer the contest and contact you if you win. For research and analysis purposes, we may also summarize contest survey information in a manner that no longer identifies individual participants. All contests and promotions are subject to this Privacy Policy and the rules that will be available with each particular campaign. Some contests are conducted by third parties and will be subject to the third party’s policies.

Email a Friend

While visiting our Web Site you may choose to use the “Email a Friend” tool which allows you to inform a friend about products of interest to you. The information you provide will be used to send a one-time email to your friend, inviting them to our Web Site. We will not add your friend to a mailing list and will not send them further email unless they choose to receive such communications from us. When using the “Email a Friend” tool you are contacting your friend directly and as such you acknowledge that you are responsible for this correspondence and not The Ez Creeper Company. If you provide us with personal information concerning another individual (e.g., email address), you represent and warrant that you have obtained all necessary consents from that individual to enable us to use that personal information for the identified purpose.

3. INFORMATION THE Ez CREEPER COMPANY COLLECTS AUTOMATICALLY

In some cases, we automatically collect certain information.

Our Web Site

When using our Web Site, we may collect the Internet Protocol (IP) address of your computer, the IP address of your Internet Service Provider, the date and time you access our Web Site, the Internet address of the Web site from which you linked directly to our Web Site, the operating system you are using, the sections of the Web Site you visit, the Web Site pages read and images viewed, and the content you download from the Web Site. This information is used for Web Site and system administration purposes and to improve the Web Sites.

Cookies

The Web Site uses “cookies”, a technology that installs a small amount of information on a Web Site user’s computer to permit the Web Site to recognize future visits using that computer. Cookies enhance the convenience and use of the Web Site. For example, the information provided through cookies is used to recognize you as a previous user of the Web Site (so you do not have to enter your language preference every time), to offer personalized Web page content and information for your use, to track your activity at the Web Site, to respond to your needs, and to otherwise facilitate your Web Site experience. You may choose to decline cookies if your browser permits, but doing so may affect your use of the Web Site and your ability to access certain features of the Web Site or engage in transactions through the Web Site.

Web Site Tracking Information

We may use web beacons or pixel tags to compile tracking information reports regarding Web Site user demographics, Web Site traffic patterns, and Web Site purchases. We may then provide these reports to advertisers and others. None of the tracking information in these reports can be connected to the identities or other personal information of individual users. For our own research purposes, we may link tracking information with personal information voluntarily provided by Web Site users. Once such a link is made, all of the linked information is treated as personal information and will be used and disclosed only in accordance with this Privacy Policy.

Links to Other Web Sites

Our Web Site may contain links to other Web sites or Internet resources which are provided solely for your convenience and information. When you click on one of those links you are contacting another Web site or Internet resource. The Ez Creeper Company has no responsibility or liability for, or control over, those other Web sites or Internet resources or their collection, use, and disclosure of your personal information. We encourage you to read the privacy policies of those other Web sites to learn how they collect and use your personal information.

4. SUPPLEMENTING INFORMATION

From time to time we may supplement information you give us with information from other sources, such as information validating your address or other available information you have provided us. This is to help us maintain the accuracy of the information we collect and to help us provide better service.

5. DOES THE Ez CREEPER COMPANY SHARE YOUR INFORMATION

The Ez Creeper Company does not sell or rent our customers’ personal information to any other party. However, in the normal course of business we may share some of your personal information within our corporate family and with third parties acting on our behalf or as permitted or required by law.

Some of these operations may result in personal information collected by The Ez Creeper Company being stored or processed outside of Canada and, as a result, your personal information may be accessible to law enforcement and regulatory authorities in accordance with the law of these foreign jurisdictions.

Service Providers

The Ez Creeper Company may use third parties to manage one of more aspects of our business operations, including the processing or handing of personal information. When we do use an outside company, we use contractual or other appropriate means to ensure that your personal information is used in a manner that is consistent with this Privacy Policy.

For example, we may share personal information with third parties to perform services on our behalf such as: fulfilling online orders, processing non-cash payments, sending marketing communications, servicing products, conducting research surveys, verifying and validating information that you have provided to us, delivering products, and providing customer support services.

The Ez Creeper Company has taken precautions to prevent the fraudulent use of your information on our Web Site. The Ez Creeper Company has adopted industry standard authentication procedures to ensure your protection while shopping with us online. This includes, but is not limited to, contacting financial institutions or credit reporting agencies to ensure the authenticity of your credit card and to validate your credit card billing information.

Sale or Transfer of all or part of  The Ez Creeper Company

Any information we have about you may be transferred or disclosed to a purchaser or prospective purchaser in the event of a sale, assignment, or other transfer of all or a portion of our business or assets. Should such a transfer occur, we will use reasonable efforts to try to ensure that the transferee uses your information in a manner that is consistent with this Privacy Policy.

Legal Disclosure

The Ez Creeper Company may disclose your information as permitted or required by law. For example, we may be compelled to release information by a court of law or other person or entity with jurisdiction to compel production of such information. If we have reasonable grounds to believe information could be useful in the investigation of improper or unlawful activity, we may disclose information to law enforcement agencies or other appropriate investigative bodies.

6. HOW DOES THE Ez CREEPER COMPANY  PROTECT YOUR INFORMATION

The security of your personal information is a high priority for The Ez Creeper Company. We maintain appropriate safeguards and current security standards to protect your personal information, whether recorded on paper or captured electronically, against unauthorized access, disclosure, or misuse. For example, electronic records are stored in secure, limited-access servers; we employ technological tools like firewalls and passwords; and we ensure our employees are trained on the importance of maintaining the security and confidentiality of personal information.

SSL Technology

Our Web Site uses encryption technology, such as Secure Sockets Layer (“SSL”), to protect your personal information during data transport. SSL encrypts ordering information such as your name, address, and credit card number.

Important Reminder about email communications:

Please remember that email sent over the public Internet is not secure. If you send an email directly to us from your own email account the contents will not be encrypted. We strongly recommend that you do not send sensitive information (like a credit card number) to us via unencrypted email. The Ez Creeper Company is not responsible for any transmission by you of any personal information over the public Internet.